Knowledge Management and COVID-19: A Review of the Literature and Implications for Practice
Year: 2025
Type: conference-paper
Study design: Systematic Review
Abstract: Knowledge Management (KM) was an essential strategic resource during the Covid-19 crisis. KM has been crucial in guiding organizations to make strategic decisions on behalf of individuals. This paper aims to review the research on KM and COVID-19. Based on an empirical systematic review of research conducted, content analysis has been conducted for several peer-reviewed articles in the English language. Research findings, implications, and future research agenda are presented. The results indicate that deploying appropriate KM models and managing knowledge relevant to the COVID-19 epidemic enhances effective decision-making and enables crisis management. The findings stress the importance of using enterprise social networking (ESN) systems in times of crisis, especially during face-to-face restrictions
Authors: Nasser Fathi Easa, Rabih Adib El Khatib2
Language: English
Subfield: Communication
Field: Social Sciences
Domain: Social Sciences
Open Access status: diamond
OpenAlex ID: W4413841552