Year: 2025
Type: article
Abstract: The rapid rise of social media has completely transformed the way businesses operate. Platforms like Facebook, YouTube, Instagram, and Twitter have given organizations powerful tools to connect directly with customers, grow their markets, and build stronger brands. Unlike traditional marketing, these platforms break down geographical and time barriers, allowing businesses to reach global audiences instantly. Research shows that nearly 60% of consumers now discover brands through social media, with many checking online reviews before making a purchase. Beyond promotion, social media offers valuable insights—helping companies track competitors, gather feedback, and spark innovation. Blogs, forums, and online campaigns are now essential parts of marketing strategies, strengthening advertising, customer service, and public relations. Many organizations blend traditional and digital channels to maximize their reach and brand image. Often described as a “gold mine” for business growth, the success of social media adoption depends on leadership support, clear advantages, adaptability, and the ability to align with changing market demands.
DOI: 10.64764/x8jn4h76
Authors: Veena Hada, Shalini Bahuguna
Institutions: Amity University Chhatisgarh, ICFAI University, Dehradun
Language: English
Subfield: Sociology and Political Science
Field: Social Sciences
Domain: Social Sciences
Open Access status: hybrid
OpenAlex ID: W4414848399
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