Year: 2025
Type: article
Abstract: This paper offers a comprehensive review of the growing role of Social Media Marketing (SMM) in the Indian economy.In the past decade, the rapid proliferation of internet access and mobile usage has revolutionized how businesses engage with consumers, with social media emerging as a pivotal marketing platform.The study traces the evolution of social media in India and conceptualizes the framework of SMM, emphasizing its hybrid nature that blends traditional company-to-customer interactions with amplified consumer word-of-mouth (WOM) exchanges.Particular attention is given to the opportunities SMM offers for Indian businesses, especially Small and Medium Enterprises (SMEs), by enhancing brand visibility, facilitating customer engagement, enabling market research, driving sales growth, and providing cost-effective promotional avenues.Government initiatives like "Digital India" and "Startup India" have further reinforced this digital marketing ecosystem.However, the paper also identifies significant challenges associated with SMM adoption in India, including content control limitations, risks of negative electronic word-ofmouth, data privacy concerns, content saturation, infrastructural constraints, and a shortage of skilled professionals.The limitations in current academic research, such as a lack of longitudinal studies and comprehensive measurement frameworks, are also acknowledged.The study concludes by recommending future research directions focusing on emerging technologies like Artificial Intelligence and Machine Learning in SMM, ethical data practices, influencer marketing, and culturally localized content strategies.Practical recommendations for businesses and policymakers are provided to optimize the benefits of SMM while addressing its challenges.This review highlights that Social Media Marketing is a transformative force in India's digital economy, with continued innovation and strategic adaptation essential for sustained growth.
Author: Subrata Mazumdar
Language: English
Subfield: Sociology and Political Science
Field: Social Sciences
Domain: Social Sciences
Open Access status: diamond
OpenAlex ID: W4415039199
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