Work

What Are the Concerns of Consumers Regarding Omnichannel Service? A Sentiment Analysis of Customer Mobile Reviews

Year: 2025

Type: article

Source: International Journal of Consumer Studies

DOI: 10.1111/ijcs.70144

Authors: Li Wang, Siyu Gong

Institution: Nanjing Normal University

Language: English

Topic: Consumer Retail Behavior Studies

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

Funder: National Natural Science Foundation of China

OpenAlex ID: W4416262136

FWCI: 1.809

Cites: 121

Cited by: 1

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