Work

The Service Advantage: How to Identify and Fulfill Customer Needs

Year: 1989

Type: article

Authors: Karl Albrecht, Lawrence J. Bradford

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W570716275

FWCI: 4.341

Cites:

Cited by: 42

Related to: 10