Work

Customer Dissatisfaction and Delight: Completely Different Concepts, or Part of a Satisfaction Continuum?

Year: 2014

Type: article

Source: RePEc: Research Papers in Economics

Author: Maria Luiza Souca

Institution: Babeș-Bolyai University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W586430010

FWCI: 1.585

Cites: 51

Cited by: 15

Related to: 10