Work

Effects of e-CRM on Customer–Bank Relationship Quality and Results

Year: 2012

Type: article

Study design: Observational Study

Source: RePEc: Research Papers in Economics

Authors: Fakhraddin Maroofi, Adel Darabi, Jila Torabi

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W602830300

FWCI: 0.731

Cites: 51

Cited by: 8

Related to: 10