Work

What Customers Like About You : Adding Emotional Value for Service Excellence and Competitive Advantage

Year: 1999

Type: article

Author: David Freemantle

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W606591631

FWCI: 4.094

Cites:

Cited by: 13

Related to: 10