Work

The Evolution and Future of National Customer Satisfaction Indices

Year: 1999

Type: article

Authors: Michael D. Johnson, Anders Gustafsson, Jeong-Woo Cha

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W607154025

FWCI: 1.006

Cites:

Cited by: 8

Related to: 10