Work

Service recovery as social drama: How to redress service recovery encounters?

Year: 2014

Type: dissertation

Author: M.Y. van Warven

Institution: University of Twente

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W64404643

Cites: 11

Cited by:

Related to: 10