Work

The service/quality solution : using service management to gain competitive advantage

Year: 1994

Type: book

Author: David Alan Collier

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W648506684

FWCI: 4.231

Cites:

Cited by: 102

Related to: 10