Work

Service Level Management - Challenges and their Relevance from the Customers' Point of View

Year: 2010

Type: conference-paper

Source: Americas Conference on Information Systems

Authors: Philipp Unterharnscheidt, Axel Kieninger

Institution: Karlsruhe Institute of Technology

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W65103610

FWCI: 12.67

Cites:

Cited by: 15

Related to: 10