Work

After the horse has left the barn it's too late to close the door: a study of service firms' conflict handling ability

Year: 2009

Type: article

Study design: Observational Study

Authors: Gianfranco Walsh, Nelson Oly Ndubisi, Kevin Ibeh

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Peace, justice, and strong institutions

Open Access status: closed

OpenAlex ID: W656438046

FWCI: 2.362

Cites: 37

Cited by: 5

Related to: 10