The Impact of Store Atmosphere and Product Variety on Consumer Purchase Behavior: The Mediating Role of Consumer Satisfaction
Year: 2025
Type: article
Abstract: This research examines and evaluates how the retail atmosphere in Varanasi influences consumers' emotions and choices. The study employed a survey approach, collecting data through a questionnaire distributed to 340 respondents using the quota sampling method.Data analysis was conducted using the structural equation modeling (SEM) technique. The findings indicate that the retail environment in Varanasi has a significant impact on customers' emotions and purchase decisions, with customer emotions playing a crucial role in influencing these decisions. Moreover, the study reveals that consumer emotions partially mediate the relationship between retail atmospheres and purchasing choices. By applying concepts of consumer behavior and using statistical software like SPSS and AMOS, the quantitative analysis identified key factors influencing customer behavior, such as product variety, pricing strategies, marketing campaigns, and store ambiance. In addition, qualitative analysis using content and theme analysis techniques explored customer attitudes,perceptions, and motivations in relation to organized retail in Varanasi.
Author: Rajat Jaiswal*, Gautam Kumar Jha
Language: English
Subfield: Marketing
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W6930930721
FWCI:
Cites:
Cited by:
Related to: