Um chatbot para responder FAQs
Year: 2018
Type: article
Abstract: Frequently Asked Questions (FAQs) are used to answering the most common questions made by users, with that the support service receive less calls. However, the number of questions presented in a FAQ could be large, what makes difficult the search for an answer. This paper presents the creation of a chatbot which is capable of FAQ answering using Latent Semantic Indexing (LSI), its use and evaluation.
Source: Americanae (AECID Library)
Authors: Silva, Sérgio Ricardo Josino da
Language: Portuguese
Topic: AI in Service Interactions
Subfield: Marketing
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W3108384045