Work

Interruptions during a service encounter: Dealing with imperfect chatbots

Year: 2021

Type: article

Source: Journal of the Association for Information Systems

Authors: Han, Elizabeth, Yin, Dezhi, Zhang, Han

Language: English

Topic: AI in Service Interactions

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W6991804917

FWCI: 0.326

Cites:

Cited by: 4

Related to: 10