Work

The Roles of Justice and Customer Satisfaction in Customer Retention: A Lesson from Service Recovery

Year: 2013

Type: article

Study design: Observational Study

Source: Journal of Business Ethics

DOI: 10.1007/s10551-013-1713-3

Authors: Noel Yee-Man Siu, Tracy Jun-Feng Zhang, Cheuk-Ying Jackie Yau

Institution: Hong Kong Baptist University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Peace, justice, and strong institutions

Open Access status: closed

OpenAlex ID: W2020103314

FWCI: 22.02

Cites: 30

Cited by: 166

Related to: 10