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Conversational Agents, Conversational Relevance, and Disclosure: Comparing the Effectiveness of Chatbots and SVITs in Eliciting Sensitive Information

Year: 2022

Type: article

Source: Journal of the Association for Information Systems

Authors: Richardson, Benjamin, Schuetzler, Ryan

Language: English

Topic: AI in Service Interactions

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W7008858765

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