Work

The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value

Year: 1996

Type: book

Authors: Reichheld, Frederick F. 1952-, Teal, Thomas

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W7048692256

FWCI: 1.124

Cites:

Cited by: 213

Related to: 9