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Digital servitization of SMEs: the role of knowledge-intensive business services (KIBS)

Year: 2020

Type: conference-paper

Abstract: ABSTRACT \nPurpose: The aim of the paper is to investigate the role played by KIBS firms in the digital servitization of \nSMEs. \nDesign/Methodology/Approach: The paper is based on a retrospective case-study of an Italian small \nmanufacturing SME that undertook digital servitization, with the facilitation of a KIBS firm. \nFindings: The paper shows how the firm developed a multi-stage approach and the knowledge stocks that \nwere created by the interplay between the SME and the KIBS in the initial stage of their partnership. \nOriginality/Value: This study contributes to fill a gap in the literature, providing evidence on how small \nand medium-sized manufacturers can develop both digitization and servitization, and innovate their \nbusiness model, fulfilling the knowledge gaps that previous literature had pointed out.

Source: Florence Research (University of Florence)

Authors: Rapaccini Mario, Adrodegari Federico, Saccani Nicola, Barbieri Cosimo, Giannetti Riccardo

Language: English

Topic: Service and Product Innovation

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

SDGs: Industry, innovation and infrastructure, Decent work and economic growth

Open Access status: green

Funders: Royal Academy of Engineering, European Commission, Tekes, Digital, Internet, Materials and Engineering Co-Creation, Engineering and Physical Sciences Research Council, Agencia Estatal de Investigación, Urban Innovative Actions

Awards: G1148011945, G6122222817

OpenAlex ID: W7065691674

FWCI:

Cites: 122

Cited by:

Related to: 10