How companies can adapt to rapidly changing consumer behavior and ensure customer satisfaction
Year: 2025
Type: article
Abstract: Over recent years elements like the pandemic have resulted in significant changes within consumer behavior and a large proportion of consumers have shifted to online shopping or using social media for purchasing products. The report aimed at understanding such changes in consumer behavior followed by understanding strategies that can help businesses to adapt and ensure customer satisfaction. The findings from the study undertaken through qualitative secondary data highlight that interactive experience along with providing an omnipresent channel of communication for consumers using modern-day tools and technology, which comes out to be a primary element to address the changing consumer behavior and provide them with greater engagement.
Author: Vicol, Doina
Institution: Moldova State University
Language: English
Subfield: Sociology and Political Science
Field: Social Sciences
Domain: Social Sciences
Open Access status: hybrid
OpenAlex ID: W7079519491
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