Work

The Positive and Negative Effects of Switching Costs on Relational Outcomes

Year: 2007

Type: article

Source: Journal of Service Research

DOI: 10.1177/1094670507299382

Authors: Michael A. Jones, Kristy E. Reynolds, David L. Mothersbaugh, Sharon E. Beatty

Institutions: University of Tennessee at Chattanooga, University of Alabama

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2127228059

FWCI: 49.27

Cites: 80

Cited by: 441

Related to: 10