Year: 2026
Type: review
Study design: Systematic Review
Abstract: User-generated content (UGC) plays a central role in social commerce. However, existing knowledge remains theoretically fragmented across constructs, perspectives, and empirical contexts. To address this gap, this study conducts a systematic review of 60 peer-reviewed studies published between 2014 and 2024, following PRISMA 2020 guidelines. It develops an integrative conceptual perspective structured around five key dimensions: trust, authenticity, perceived risk, engagement, and loyalty. The findings demonstrate that UGC influences consumer decision-making primarily through mediating psychological and social mechanisms, including trust, satisfaction, perceived value, social presence, and community identification. At the same time, perceived risk remains insufficiently theorized, and comprehensive multi-dimensional models remain scarce in the literature. The study advances social commerce theory by consolidating fragmented evidence into a coherent conceptual framework. It also explicitly foregrounds the central explanatory role of mediating mechanisms in UGC effects. From a practical perspective, the findings highlight the strategic importance of fostering authentic and trustworthy UGC. This supports sustainable consumer–brand relationships and long-term value creation within digital platform ecosystems. The review has limitations related to database coverage and language restrictions, which may have led to the omission of relevant studies.
Source: Sustainability
DOI: 10.3390/su18031601
Language: English
Subfield: Sociology and Political Science
Field: Social Sciences
Domain: Social Sciences
Open Access status: gold
Estimated APC paid: $2,896
OpenAlex ID: W7127700079