Work

When Chatbots Create Doubt: Unpacking AI-Driven Risks and Consumer Skepticism in the Hospitality Sector

Year: 2026

Type: article

Study design: Observational Study

Source: International Journal of Hospitality & Tourism Administration

DOI: 10.1080/15256480.2026.2646652

Authors: Minh Khanh Nguyen, The Anh Phan

Institutions: Shanghai University of Finance and Economics, Eastern International University

Language: English

Topic: AI in Service Interactions

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W7138457386

FWCI: 54.3

Cites: 63

Cited by: 11

Related to: 10