Learning about unknowable tools: Bricolage in communities of practice for generative AI
Year: 2026
Type: article
Abstract: Generative AI tools are unknowable, because their opacity, probabilistic outputs, and instability prevent knowing why specific outputs are produced, posing challenges for learning in communities of practice. This hinders expertise development and the creation of stable knowledge artifacts. We conducted a netnographic study of interactions in the OpenAI Developer Forum following the release of DALL-E 3 to investigate how communities of practice adapt to an unknowable tool. We find community participants remained in a state of “permanent experimentation”, enabling learning despite the absence of stable expertise. They deployed collective bricolage by gathering, sharing, and recombining examples to navigate the tool's unknowability. We contribute to communities of practice literature by showing collective learning is possible without stable expertise and extend bricolage research by positioning it as an epistemic practice suited to unknowable tools. These insights have implications for understanding learning and innovation in the context of fast-moving, opaque technologies. • Generative AI tools have characteristics that make them unknowable, disrupting community of practice learning mechanisms • Users remain in a state of "permanent experimentation," continually engaging with the tool and sharing outcomes with others. • Collective learning emerges through bricolage as an epistemic practice. • We show how communities of practice can engage in collective learning, even when participants are facing unknowable tools.
Language: English
Subfield: Human Factors and Ergonomics
Field: Social Sciences
Domain: Social Sciences
SDG: Quality education
Open Access status: hybrid
Estimated APC paid: $3,490
OpenAlex ID: W7161491158