Work

Exploring the potential risks of empowerment in hotels: how and when does empowering leadership produce frontline employees’ pro-customer deviance?

Year: 2026

Type: article

Study design: Observational Study

Source: Journal of Hospitality and Tourism Insights

DOI: 10.1108/jhti-08-2025-0968

Authors: Meizhen Lin, Xiaoyi Wu, Qian Ling

Institutions: Huaqiao University, Xiamen University, South China Normal University

Language: English

Topic: Job Satisfaction and Organizational Behavior

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: closed

OpenAlex ID: W7167621120

FWCI:

Cites: 80

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