Work

Designing a customer journey map for the online food ordering industry: insights from qualitative research

Year: 2026

Type: article

Source: Journal of economic and administrative sciences.

DOI: 10.1108/jeas-09-2025-0630

Authors: Kadriye Giray, Yiğit Yurder

Institutions: İstanbul Esenyurt Üniversitesi, Istanbul University

Language: English

Topic: Service and Product Innovation

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W7203904725

FWCI: 9.84

Cites: 28

Cited by: 1

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