Year: 2025
Type: article
Abstract: A chatbot is a type of Artificial Intelligence (AI) that falls within the field of Natural Language Processing (NLP). It is a machine learning technology that enables computers to interpret, manage, and understand human language. Organizations today have large amounts of data from various communication channels such as emails, text messages, social media news feeds, videos, audio, and more. They use NLP software to automatically process this data. The purpose is to experiment with chatbot systems for a defense journal so that they can provide knowledge and answer questions for external individuals regarding defense technology. The accuracy of the chatbot system in answering questions is found to be between 80-100%, indicating that it performs very well with the data available in the defense journal.
Institution: Thammasat University
Language: Thai
Topic: AI in Service Interactions
Subfield: Marketing
Domain: Social Sciences
Open Access status: diamond
OpenAlex ID: W7215410812