Work

Customer Journey Management: Mapping Procedures, Service Standards, and Experience Optimization

Year: 2026

Type: preprint

Abstract: Rachmad, Yoesoep Edhie. 2027. Customer Journey Management: Mapping Procedures, Service Standards, and Experience Optimization. Global Customer Journey Press.

Source: OSF Preprints (OSF Preprints)

DOI: 10.17605/osf.io/kvmjt

Author: Yoesoep Edhie Rachmad

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W7225457219

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Related to: 10