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Service Failure Management: Complaint Handling, Recovery Procedures, and Evaluation Systems

Year: 2026

Type: article

Abstract: Rachmad, Yoesoep Edhie. 2027. Service Failure Management: Complaint Handling, Recovery Procedures, and Evaluation Systems. Global Service Recovery Publishers.

Source: Open Science Framework

DOI: 10.17605/osf.io/y3xjt

Author: Yoesoep Edhie Rachmad

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W7225458610

FWCI:

Cites:

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Related to: 10