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Service Performance Measurement: KPI Development, Quality Auditing, and Continuous Improvement

Year: 2026

Type: article

Abstract: Rachmad, Yoesoep Edhie. 2027. Service Performance Measurement: KPI Development, Quality Auditing, and Continuous Improvement. International Performance Assessment Press.

Source: Open Science Framework

DOI: 10.17605/osf.io/bk9gw

Author: Yoesoep Edhie Rachmad

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W7225465076

FWCI:

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Related to: 10