Work

Exploring user perceptions of customer-centricity in chatbot interactions: a multi-method study in the healthcare sector

Year: 2026

Type: article

Source: International Journal of Health Care Quality Assurance

DOI: 10.1108/ijhcqa-09-2025-0132

Authors: Neha Singh, Rashmi Ranjan Panigrahi, Ruchi Gupta, K.V.V.Murali Someswara Rao

Institutions: GITAM University, XIM University, University of Allahabad

Language: English

Topic: AI in Service Interactions

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W7225633804

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Cites: 46

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