Work

Understanding the Impact of Service Failure and Recovery Justice on Consumers’ Satisfaction and Repurchase Intention

Year: 2015

Type: conference-paper

Source: Pacific Asia Conference on Information Systems

Authors: Sheng‐Wen Huang, Yu Wen Hung, Tzu-Wei Fu, Jack Shih‐Chieh Hsu, Chao‐Min Chiu

Institution: National Sun Yat-sen University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W778067259

FWCI: 3.073

Cites: 44

Cited by: 8

Related to: 10