Work

Chinese-American Consumers’ Responses to Service Recovery Strategies: Testing the Effect of Acculturation and Pre-Consumption Mood

Year: 2011

Type: article

Author: Karin Weber

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W78574165

FWCI:

Cites: 29

Cited by:

Related to: 10