Work

Loyalty-based management.

Year: 1993

Type: article

Source: PubMed

Author: F F Reichheld

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: closed

OpenAlex ID: W8706888

FWCI: 43.36

Cites: 41

Cited by: 1,315

Related to: 10