Work

The Role of Relational Antecedents and the Effect of Experience in the Development of Service Loyalty

Year: 2009

Type: article

Study design: Observational Study

Authors: Jana Bowden, Tracey S. Dagger, Greg Elliott

Institutions: Macquarie University, The University of Queensland

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W89515130

FWCI: 0.787

Cites: 39

Cited by: 6

Related to: 10