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Lorraine A. Friend

Observed names: Friend, Lorraine A., Lorraine Friend
OpenAlex ID: A5067779147
Spirals of distrust vs spirals of trust in retail customer service: consumers as victims or allies
2010 · Lorraine A. Friend, Carolyn L. Costley, et al. · Journal of Services Marketing · 39
Identity, Ethnicity and Gender: Using Narratives to Understand their Meaning in Retail Shopping Encounters
2003 · Lorraine Friend, Shona Thompson · Consumption Markets & Culture · 38
Remember When ... Memory-Work as an Interpretive Methodology for Sport Management
2005 · Pirkko Markula, Lorraine A. Friend · Journal of Sport Management · 29
Capturing their dream: Video diaries and minority consumers
2010 · Charis Brown, Carolyn Costley, et al. · Consumption Markets & Culture · 27
Seeing is believing: telling the ‘inside’ story of a beginning masters athlete through film
2010 · Mary Ann Kluge, Bevan C. Grant, et al. · Qualitative Research in Sport Exercise and Health · 23
Possessions and Self in the Identity Work of Survivors of Domestic Violence
2018 · Mary FitzPatrick, Bronwyn Elphingston‐Jolly, et al. · Journal of Consumer Psychology · 20
Clothing Values and Country of Origin of Clothing: A Comparison of United States and New Zealand University Women
1993 · Judith C. Forney, Nancy J. Rabolt, et al. · Clothing and Textiles Research Journal · 18
Happiness, Consumption, and Being
2007 · Carolyn Costley, Lorraine Friend, et al. · Research in consumer behavior · 15
A discourse analysis of representational spaces: Writings of women independent traveller
2006 · Cheryl Cockburn‐Wootten, Lorraine Friend, et al. · University of Zagreb University Computing Centre (SRCE) · 13
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Respect in the Marketplace
2005 · Carolyn Costley, Lorraine Friend, et al. · 13
Memory-Workers Doing Memory-Work on Memory-Work: Exploring Unresolved Power
2000 · Kate Cadman, Lorraine Friend, et al. · ResearchOnline at James Cook University (James Cook University) · 12
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Unresolved Power for Feminist Researchers Employing Memory-Work
2007 · Jennie Small, Kate Cadman, et al. · Elsevier eBooks · 10
Embodied Self-Authentication
2015 · Daniel Hopper, Carolyn L. Costley, et al. · Australasian Marketing Journal (AMJ) · 7
Memory-work : understanding consumer satisfaction and dissatisfaction of clothing retail encounters
1997 · Lorraine Friend · Otago University Research Archive (University of Otago) · 7
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Dissatisfaction and Distrust
2004 · Mary Anne Fitzpatrick, Lorraine Friend, et al. · The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior · 6
Tourism, Materiality and Space
2007 · Jennie Small, Kate Cadman, et al. · Routledge eBooks · 3
Locating self at the centre of learning: Theory, practice and the lived experience
2017 · Lorraine A. Friend, Bevan C. Grant · Waikato journal of education · 2
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Learning to Trust E-Tailers: Strategies Used by Consumers
2006 · Blair Alexander, Lorraine Friend, et al. · 2
Learning to Trust e-Tailers: Strategies Used by Consumers in a Distrustful Environment
2006 · Lorraine Friend, Blair Alexander, et al. · Research Commons (University of Waikato) · 2
Consuming the feminist methodology of memory-work: Unresolved power issues
2002 · Kate Cadman, Lorraine Friend, et al. · Adelaide Research & Scholarship (AR&S) (University of Adelaide) · 2
On Honesty and Trust, Gods and Mortals: Gendered Experiences of Honesty and Trust in Patient-Practitioner Relationships
2005 · Mary Anne Fitzpatrick, Lorraine Friend, et al. · 1
“What Does a Gal Have to Do to Get a Guy to Talk?” (Or: Research Is a Gendered Process)
2002 · Mary Anne Fitzpatrick, Lorraine Friend, et al. · GCB - Gender and Consumer Behavior Volume · 1
Memory-Work: An Alternative Approach to Investigation Consumer Satisfaction and Dissatisfaction of Clothing Retail Encounters
2022 · Friend, Lorraine A., Rummel, Amy · The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior
Being the Victim: Retail Crime and Loss Prevention
2014 · Lorraine Friend, Carolyn Costley, et al. · Developments in marketing science: proceedings of the Academy of Marketing Science
The Responsibility of Respect in the Marketplace: Opening Doors For Community (19:04)
2008 · Carolyn Costley, Lorraine Friend · ACR North American Advances
Works count: 28
Citation count: 290
H-index: 11
I10-index: 12
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