Work

Spirals of distrust vs spirals of trust in retail customer service: consumers as victims or allies

Year: 2010

Type: article

Source: Journal of Services Marketing

DOI: 10.1108/08876041011072573

Authors: Lorraine A. Friend, Carolyn L. Costley, Charis Brown

Institution: University of Waikato

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Peace, justice, and strong institutions

Open Access status: closed

OpenAlex ID: W2020587032

FWCI: 3.698

Cites: 50

Cited by: 39

Related to: 10