Author

Zhen Bi

Institutions: Rajamangala University of Technology Rattanakosin, Guangdong Vocational College of Hotel

Observed institutions: Rajamangala University of Technology Rattanakosin, Guangdong Vocational College of Hotel

OpenAlex ID: A5157689694

Designing the waiting experience: How order tracking shapes consumer engagement and loyalty

2026 · Chengbao Zhang, Junrui Hu, et al. · Journal of Retailing and Consumer Services

Works count: 1

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