Work

Designing the waiting experience: How order tracking shapes consumer engagement and loyalty

Year: 2026

Type: article

Source: Journal of Retailing and Consumer Services

DOI: 10.1016/j.jretconser.2026.105117

Authors: Chengbao Zhang, Junrui Hu, Zhen Bi, Yifan Wang

Institutions: Shandong Xiehe University, L. N. Gumilyov Eurasian National University, Nankai University, Rajamangala University of Technology Rattanakosin, Guangdong Vocational College of Hotel

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W7220701672

FWCI:

Cites: 30

Cited by:

Related to: 10