Keyword

perceived value

Description: A consumer’s subjective assessment of the benefits of a product, service, or experience relative to its costs, studied in marketing and consumer behavior.

Primary topic: Customer Service Quality and Loyalty (23%)

OpenAlex ID: keywords/perceived-value

Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence

1988 · Valarie A. Zeithaml · Journal of Marketing · 18,267

Effects of Price, Brand, and Store Information on Buyers' Product Evaluations

1991 · William B. Dodds, Kent B. Monroe, et al. · Journal of Marketing Research · 5,848

Consumer Trust, Value, and Loyalty in Relational Exchanges

2002 · Deepak Sirdeshmukh, Jagdip Singh, et al. · Journal of Marketing · 4,192

How destination image and evaluative factors affect behavioral intentions?

2006 · Ching-Fu Chen, DungChun Tsai · Tourism Management · 2,585

Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists

2009 · Ching-Fu Chen, Fu-Shian Chen · Tourism Management · 2,573

E‐satisfaction and e‐loyalty: A contingency framework

2003 · Rolph E. Anderson, Srini S. Srinivasan · Psychology and Marketing · 2,307

Value-based Adoption of Mobile Internet: An empirical investigation

2005 · Hee-Woong Kim, Hock Chuan Chan, et al. · Decision Support Systems · 2,085

Customer perceived value, satisfaction, and loyalty: The role of switching costs

2004 · Zhilin Yang, Robin T. Peterson · Psychology and Marketing · 2,038

Customer satisfaction with services: putting perceived value into the equation

2000 · Gordon H.G. McDougall, Terrence Levesque · Journal of Services Marketing · 1,831

The role of perceived risk in the quality-value relationship: A study in a retail environment

1999 · Julian C. Sweeney, Geoffrey N. Soutar, et al. · Journal of Retailing · 1,675

Customer repurchase intention

2003 · Phillip K. Hellier, Gus M. Geursen, et al. · European Journal of Marketing · 1,601

The role of live streaming in building consumer trust and engagement with social commerce sellers

2018 · Apiradee Wongkitrungrueng, Nuttapol Assarut · Journal of Business Research · 1,470

The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services

2009 · Ying-Feng Kuo, Chi-Ming Wu, et al. · Computers in Human Behavior · 1,422

The effect of store name, brand name and price discounts on consumers' evaluations and purchase intentions

1998 · Dhruv Grewal, R Krishnan, et al. · Journal of Retailing · 1,414

The Nature of Customer Value: An Axiology of Services in the Consumption Experience

1994 · Morris B. Holbrook · Sage eBooks · 1,364

Advertising Value and Advertising on the Web

1996 · Robert H. Ducoffe · Journal of Advertising Research · 1,361

Value dimensions, perceived value, satisfaction and loyalty: an investigation of university students’ travel behaviour

2005 · Martina G. Gallarza, Irene Gil Saura · Tourism Management · 1,354

Determinants of Consumers' Green Purchase Behavior in a Developing Nation: Applying and Extending the Theory of Planned Behavior

2017 · Rambalak Yadav, Govind S. Pathak · Ecological Economics · 1,316

The concept of perceived value: a systematic review of the research

2007 · Raquel Sánchez-Fernández, M. Ángeles Iniesta-Bonillo · Marketing Theory · 1,272

Modelling the relationship between perceived value, satisfaction and repurchase intentions in a business‐to‐business, services context: an empirical examination

1997 · Paul G. Patterson, Richard A. Spreng · International Journal of Service Industry Management · 1,238

Predictors of math anxiety and its influence on young adolescents' course enrollment intentions and performance in mathematics.

1990 · Judith L. Meece, Allan Wigfield, et al. · Journal of Educational Psychology · 1,231

Implications of Loyalty Program Membership and Service Experiences for Customer Retention and Value

2000 · R. N. Bolton, P. K. Kannan, et al. · Journal of the Academy of Marketing Science · 1,157

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Investigating User Resistance to Information Systems Implementation: A Status Quo Bias Perspective1

2009 · Hee-Woong Kim, Atreyi Kankanhalli · MIS Quarterly · 1,131

Perceived value of the purchase of a tourism product

2005 · Javier Sánchez, Luís Callarisa, et al. · Tourism Management · 1,073

An examination of the determinants of customer loyalty in mobile commerce contexts

2005 · Hsin-Hui Lin, Yi-Shun Wang · Information & Management · 1,043

Works count: 34,990

Citation count: 392,700