Keyword

repurchase intention

Description: A consumer’s stated likelihood or willingness to buy a product or service again, studied in marketing and consumer behavior.

Primary topic: Customer Service Quality and Loyalty (34%)

OpenAlex ID: keywords/repurchase-intention

The Antecedents and Consequences of Customer Satisfaction for Firms

1993 · Eugene W. Anderson, Mary W. Sullivan · Marketing Science · 4,606

Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters

2000 · Matthew L. Meuter, Amy L. Ostrom, et al. · Journal of Marketing · 2,907

Customer repurchase intention

2003 · Phillip K. Hellier, Gus M. Geursen, et al. · European Journal of Marketing · 1,600

Switching barriers and repurchase intentions in services

2000 · Michael A Jones, David L Mothersbaugh, et al. · Journal of Retailing · 1,568

Service loyalty

2002 · Albert Caruana · European Journal of Marketing · 1,549

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Understanding customers' repeat purchase intentions in B2C e‐commerce: the roles of utilitarian value, hedonic value and perceived risk

2012 · Chao‐Min Chiu, Eric T. G. Wang, et al. · Information Systems Journal · 1,330

Modelling the relationship between perceived value, satisfaction and repurchase intentions in a business‐to‐business, services context: an empirical examination

1997 · Paul G. Patterson, Richard A. Spreng · International Journal of Service Industry Management · 1,238

Delight by Design: The Role of Hedonic Versus Utilitarian Benefits

2008 · Ravindra Chitturi, Rajagopal Raghunathan, et al. · Journal of Marketing · 1,224

The Asymmetric Impact of Negative and Positive Attribute-Level Performance on Overall Satisfaction and Repurchase Intentions

1998 · Vikas Mittal, William T. Ross, et al. · Journal of Marketing · 1,214

A Longitudinal Study of Complaining Customers' Evaluations of Multiple Service Failures and Recovery Efforts

2002 · James G. Maxham, Richard G. Netemeyer · Journal of Marketing · 1,201

Implications of Loyalty Program Membership and Service Experiences for Customer Retention and Value

2000 · R. N. Bolton, P. K. Kannan, et al. · Journal of the Academy of Marketing Science · 1,157

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eWOM: The impact of customer-to-customer online know-how exchange on customer value and loyalty

2006 · Thomas W. Gruen, Talai Osmonbekov, et al. · Journal of Business Research · 1,077

Development of a Multi-Dimensional Scale for Measuring the Perceived Value of a Service

2002 · James F. Petrick · Journal of Leisure Research · 1,025

Do Satisfied Customers Buy More? Examining Moderating Influences in a Retailing Context

2005 · Kathleen Seiders, Glenn B. Voss, et al. · Journal of Marketing · 941

The impact of e-service quality and customer satisfaction on customer behavior in online shopping

2019 · Paulo Rita, Tiago Oliveira, et al. · Heliyon · 917

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Why customers stay: measuring the underlying dimensions of services switching costs and managing their differential strategic outcomes

2002 · Michael A Jones, David L Mothersbaugh, et al. · Journal of Business Research · 907

The Roles of Quality, Value, and Satisfaction in Predicting Cruise Passengers’ Behavioral Intentions

2004 · James F. Petrick · Journal of Travel Research · 864

Consumer perception of meat quality and implications for product development in the meat sector—a review

2003 · Klaus G. Grunert, Lone Bredahl, et al. · Meat Science · 864

An examination of the relationship between service quality, customer satisfaction, and store loyalty

2000 · Eugene Sivadas, Jamie L. Baker‐Prewitt · International Journal of Retail & Distribution Management · 833

Retail relationships and store loyalty: A multi-level perspective

1997 · Gerrard Macintosh, Lawrence S. Lockshin · International Journal of Research in Marketing · 807

Trust, Satisfaction, and Online Repurchase Intention: The Moderating Role of Perceived Effectiveness of E-Commerce Institutional Mechanisms1

2014 · Yulin Fang, Israr Qureshi, et al. · MIS Quarterly · 769

Consumer responses to compensation, speed of recovery and apology after a service failure

2004 · Jochen Wirtz, Anna S. Mattila · International Journal of Service Industry Management · 724

Should We Delight the Customer?

2000 · R. T. Rust, R. L. Oliver · Journal of the Academy of Marketing Science · 712

The effect of perceived service quality dimensions on customer satisfaction, trust, and loyalty in e‐commerce settings

2010 · Norizan Kassim, Nor Asiah Abdullah · Asia Pacific Journal of Marketing and Logistics · 683

Regret: A Model of Its Antecedents and Consequences in Consumer Decision Making

2000 · Michael Tsiros, Vikas Mittal · Journal of Consumer Research · 680

Works count: 19,680

Citation count: 148,200