Work

Electronic Retailing and Service Quality

Year: 2011

Type: book-chapter

Source: Springer eBooks

DOI: 10.1007/978-1-4614-1554-1_7

Authors: Jung-Hwan Kim, Sharron J. Lennon

Institutions: University of South Carolina, University of Delaware

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W129277330

FWCI: 1.503

Cites: 58

Cited by: 11

Related to: 10