Work

Service failure and recovery in the presence of service guarantees

Year: 2005

Type: conference-paper

Source: Deakin Research Online (Deakin University)

Authors: Lisa McQuilken, Robin N. Shaw

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1594882706

FWCI:

Cites: 27

Cited by:

Related to: 10