Work

Innovation in Services: Corporate Culture and Investment Banking

Year: 2007

Type: article

Abstract: The article discusses service innovation in the investment banking industry. Service industry innovations differ from innovations in industries that produce physical products because they rarely have intellectual property and patent protections. However, investment banking services are typically a series of interrelated businesses such as consulting, wealth management and accounting, and innovations require a business wide coordinated approach. The authors argue that a strong corporate culture can support rather than hinder innovation. The creation of such a culture requires strong leadership and an emphasis on innovation in hiring and promotions.

Source: California Management Review

DOI: 10.2307/41166422

Authors: Richard K. Lyons, Jennifer A. Chatman, Caneel K. Joyce

Institutions: National Bureau of Economic Research, University of California, Berkeley, London School of Economics and Political Science

Language: English

Topic: Service and Product Innovation

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W1895245339

FWCI: 56.7

Cites:

Cited by: 206

Related to: 10