Work

Investigating the Impact of Customer Relationship Management Practices of E-Commerce on Online Customer's Web Site Satisfaction

Year: 2006

Type: article

Study design: Observational Study

Source: International Journal of E-Business Research

DOI: 10.4018/jebr.2006100104

Authors: Su-Fang Lee, Wen-Jang ("Kenny") Jih, Shyh-Rong Fang

Institutions: Middle Tennessee State University, National Chung Hsing University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1969487570

FWCI: 0.911

Cites:

Cited by: 13

Related to: 10