Work

Customer complaining behaviour in technology‐based service encounters

Year: 2003

Type: article

Study design: Observational Study

Source: International Journal of Service Industry Management

DOI: 10.1108/09564230310474174

Authors: Kaisa Snellman, Tiina Vihtkari

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1978188977

FWCI: 11.7

Cites: 17

Cited by: 116

Related to: 10