Work

Organisational Perception of Customer Satisfaction: Theories and Evidence

Year: 2007

Type: article

Study design: Observational Study

Source: Service Industries Journal

DOI: 10.1080/02642060701346540

Authors: Humphry Hung, Y. H. Wong

Institution: Hong Kong Polytechnic University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1990606166

FWCI: 0.921

Cites: 27

Cited by: 15

Related to: 10