Work

Examining key drivers of customer delight in a hotel experience: A cross-cultural perspective

Year: 2013

Type: article

Source: International Journal of Hospitality Management

DOI: 10.1016/j.ijhm.2013.09.007

Authors: Edwin N. Torres, Xiaoxiao Fu, Xinran Lehto

Institutions: University of Central Florida, Purdue University West Lafayette

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W1998289739

FWCI: 21.28

Cites: 35

Cited by: 196

Related to: 10