Work

Investigating the complex drivers of loyalty in e‐commerce settings

Year: 2009

Type: article

Study design: Observational Study

Source: Measuring Business Excellence

DOI: 10.1108/13683040910943054

Authors: Norizan Mohd Kassim, Salaheldin Ismail

Institution: Qatar University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2000583197

FWCI: 6.986

Cites: 59

Cited by: 84

Related to: 10